Our quality and safety standards - your peace of mind
As food industry suppliers, we are deeply aware of our responsibility to meet the highest possible quality standards and safety measures.
We aim to ensure these standards are met, and continuously pursue improvements throughout our supply chain.
Accept nothing less than excellence
We deliver the highest possible level of quality and safety at all stages of production. It’s what customers demand, and what consumers need.
Food safety, quality assurance, production security, and on-time delivery at the heart of our 30-plus production sites around the world.
Quality of raw materials
We have quality control gateways at our intake of corn, sugar, hydrocolloids, emulsifiers… and accept nothing less than the best. We invest in traceability programmes, run strict supplier selection procedures and undertake regular supplier audits.
In-process quality checks
We carry out multiple in-process quality checks on our manufacturing lines to ensure processes are running optimally, before the final quality check.
Our tests are rigorous and thorough, to ensure that we meet all the purity, taste and functionality standards you expect of us, and that we have delivered to your product specifications. Our goal is to get it ‘right first time’, and with this in mind, our plants adhere to Good Manufacturing Practices (GMP) as defined by the US Food and Drug Administration, the European Union and the World Health Organization.
Audits and certifications
Audits, both internal and external, are a key factor in ensuring our facilities meet GMP guidelines.
In line with guidelines of the Global Food Safety Initiative – a collaboration between the world’s leading food safety experts – each of our facilities has an annual third-party audit conducted by globally recognised vendors. Our own Global Quality and Food Safety team also carries out an annual audit at each facility.
Depending on where our facility is located, we offer customers certification from the British Retail Consortium, GMA-SAFE or International Food Standards.
With well over a century of expertise in making ingredients, we know manufacturing inside out and around the world. Our large-scale, ultra-efficient plants turn raw materials such as corn into products and ingredients to meet the needs of our customers and their brands.
We’re not a one-size-fits-all facility, however. We often work in partnership with customers, developing bespoke technologies and processes to create products tailored to their needs.
While every customer is unique, our relationships are characterised by four simple criteria:
• on time;
• in full;
• no billing errors;
• no cause for complaint.
You may never notice the supply chain team that’s behind the Customer Service agent – and that’s as it should be. It means we have taken your order and delivered it just as you wanted it.